Shipping Policy

Order Processing

  • Most in-stock orders are processed within 1–2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a shipment confirmation email once your order has been dispatched.

Shipping Locations

  • Most orders are fulfilled from our US warehouses.
  • Shipping availability may vary for certain oversized or specialty products.

Estimated Delivery Times

Shipping Method Estimated Delivery
Standard Shipping 2–7 Business Days
Expedited Shipping Available on Select Products

Shipping Delays

Unexpected delays may occur due to weather conditions, carrier disruptions, or peak shipping periods.

Order Tracking

Tracking information will be provided once your order has shipped.

Questions? If you have any questions regarding shipping, please contact our support team at info@stardrix.com

Frequently Asked Questions

Contact us

info@stardrix.com
  • How quickly will my order arrive?

    Most in-stock orders are processed within 1–2 business days and delivered within 2–7 business days depending on destination.

  • If your order arrives damaged, please contact us as soon as possible. Our team will work quickly to provide a replacement or appropriate resolution.

  • Once your order has shipped, you will receive a confirmation email with a tracking number. You can use it to check your delivery status on our Order Tracking page.

  • Most products include standard mounting hardware. Please review individual product descriptions for complete package contents.

  • All Stardrix products are backed by a manufacturer's warranty. Warranty coverage varies by product category and model.

  • We accept Visa, Mastercard, PayPal, and bank transfer. If you choose bank transfer, we will email you an invoice with our bank details and your order reference number. Your order will be processed and shipped once the bank transfer payment has cleared.

  • Yes. We welcome bulk and project orders for contractors, facility managers, distributors, and commercial projects. Please contact our team for volume pricing and project support.

  • You can reach our support team via email during normal business hours. We strive to respond to all inquiries within one business day.

Why Facilities Choose Stardrix

Commercial Quality

Built for high-traffic washrooms
ADA Solutions

Accessibility-focused solutions
Fast Fulfillment

Quick delivery from local
Reliable Support

Dedicated customer service
Easy Maintenance

Installer-friendly designs

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