Return Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Window

Returns may be requested within 30 days of delivery.

Return Requirements

To be eligible for a return:

  • Product must be unused and in original condition.
  • Product must include all original packaging and accessories.
  • Proof of purchase may be required.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Custom products
  • Clearance items
  • Special-order products

Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately.

Please include:

  • Order number
  • Photos of the damage
  • Description of the issue

Our team will work quickly to resolve the matter.

Refunds

Approved refunds will be issued to the original payment method.

Questions?

Contact us at info@stardrix.com.

Frequently Asked Questions

Contact us

info@stardrix.com
  • How quickly will my order arrive?

    Most in-stock orders are processed within 1–2 business days and delivered within 2–7 business days depending on destination.

  • If your order arrives damaged, please contact us as soon as possible. Our team will work quickly to provide a replacement or appropriate resolution.

  • Once your order has shipped, you will receive a confirmation email with a tracking number. You can use it to check your delivery status on our Order Tracking page.

  • Most products include standard mounting hardware. Please review individual product descriptions for complete package contents.

  • All Stardrix products are backed by a manufacturer's warranty. Warranty coverage varies by product category and model.

  • We accept Visa, Mastercard, PayPal, and bank transfer. If you choose bank transfer, we will email you an invoice with our bank details and your order reference number. Your order will be processed and shipped once the bank transfer payment has cleared.

  • Yes. We welcome bulk and project orders for contractors, facility managers, distributors, and commercial projects. Please contact our team for volume pricing and project support.

  • You can reach our support team via email during normal business hours. We strive to respond to all inquiries within one business day.

Why Facilities Choose Stardrix

Commercial Quality

Built for high-traffic washrooms
ADA Solutions

Accessibility-focused solutions
Fast Fulfillment

Quick delivery from local
Reliable Support

Dedicated customer service
Easy Maintenance

Installer-friendly designs

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