Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact us and we will assist you with the return process.

Return Window

Returns may be requested within 30 days of delivery.

Return Requirements

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must include all original packaging, accessories, manuals, and components.
• Proof of purchase or the original order number may be required.
• The return request must be submitted within 30 days of delivery.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Custom products
• Clearance items
• Special-order products
• Products that have been used, installed, altered, damaged after delivery, or returned without their original packaging and accessories

How to Request a Return

Before returning any product, please contact us at info@stardrix.com.

Please include:

• Your order number
• The product you wish to return
• The reason for the return
• Photos or videos if the item is damaged, defective, or incorrect

After reviewing your request, we will provide the applicable return instructions and return address. Please do not send a product back before receiving return instructions from us.

Return Shipping Costs

For returns due to a change of mind, incorrect product selection, or other non-defective reasons, the customer is responsible for the return shipping cost.

The customer is also responsible for ensuring that the returned product is properly packaged and arrives safely at the return address provided.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

After the issue has been reviewed and confirmed, Stardrix will cover reasonable shipping costs associated with an approved return or replacement. Depending on the circumstances, we may offer a replacement, replacement parts, repair assistance, or a refund.

Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 business days after the returned product is received and inspected. After the refund has been issued, your bank or payment provider may require additional time to process and post the funds to your account.

Questions

For questions about returns or refunds, please contact us at:

Email: info@stardrix.com