Frequently Asked Questions
Find quick answers about product materials, installation, replacement parts, payment, shipping, and bulk orders.
What material is this product made from?
Please refer to the product specifications. Most Stardrix restroom products use commercial-grade stainless steel, ABS or other durable materials.
Is mounting hardware included?
Yes, standard mounting hardware is included unless otherwise stated on the product page.
Can I order replacement parts?
Yes. Replacement parts may be available for select Stardrix products, including keys, pumps, covers, and mounting hardware. Please contact us with your order number, product model, and a photo of the product so we can help identify the correct part.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use it to check your delivery status on our Order Tracking page.
What payment options do you accept?
We accept Visa, Mastercard, PayPal, and bank transfer. If you choose bank transfer, we will email you an invoice with our bank details and your order reference number. Your order will be processed and shipped once the bank transfer payment has cleared.
Do you offer bulk pricing for projects?
Yes. Bulk pricing is available for contractors, distributors, and commercial projects. Please contact us for a quote.
